Privacy Policy

Bespoke & Beryl ("we", "us", "our") is an independent fine jewellery business serving clients internationally. We are responsible for the personal information collected through our website, by email, and during the creation of bespoke pieces.

If you have any questions about this Privacy Policy, please contact us at info@bespokeandberyl.com.

We only collect the information necessary to design beautiful pieces and provide an exceptional client experience, including:

• Contact information — such as your name, email address, telephone number, and delivery address.
• Order information — including items purchased, customisation requests, sizing details, engravings, and design preferences.
• Payment information — payments are processed securely by trusted third-party providers, and we never store your full card details.
• Account information — if you create an account with us, we may store your login details and order history.
• Communication history — including emails, messages, photographs, inspiration images, and design briefs you choose to share with us.
• Website usage information — including pages visited, browser type, device information, and approximate location data collected through cookies and analytics tools.

We use your information to:

• Design, quote, create, and deliver your jewellery.
• Process payments, returns, repairs, resizing, and aftercare services.
• Respond to enquiries and provide customer support.
• Send order updates and, where you have opted in, occasional news, editorials, and collection launches.
• Improve our website, products, and client experience.
• Meet our legal, accounting, and tax obligations.

We process personal information only where we have a lawful basis to do so, including:

• Your consent.
• The performance of a contract with you.
• Compliance with our legal obligations.
• Our legitimate interests in operating and improving our business while respecting your rights and freedoms.

We do not sell, rent, or trade your personal information.

We share information only with trusted third parties that help us operate our business, including:

• Couriers and insured shipping providers.
• Payment processors.
• Manufacturing partners, goldsmiths, and gemstone suppliers.
• Website, email, and analytics providers.
• Professional advisers, including accountants and legal representatives where necessary.

All third parties are expected to handle your information confidentially and only for the purposes required to provide their services.

As we serve clients internationally, some of our trusted suppliers and service providers may operate outside your country of residence.

Where personal information is transferred internationally, we take reasonable steps to ensure it is handled securely and in accordance with applicable privacy laws.

We use a limited number of cookies to:

• Keep your shopping cart functioning correctly.
• Remember your preferences.
• Improve website performance and user experience.
• Understand how visitors interact with our website through analytics tools.

You may disable cookies through your browser settings; however, some areas of the website may not function as intended without them.

By continuing to use our website, you consent to the use of cookies in accordance with this policy.

We retain order, design, and financial records only for as long as necessary to meet our legal, accounting, tax, and consumer obligations, which may typically range between 5 and 7 years, depending on the applicable jurisdiction.

Marketing information is retained until you unsubscribe or request its removal.

Subject to applicable laws, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of information we no longer need to retain.
• Restrict or object to certain processing activities.
• Withdraw consent for marketing communications at any time.
• Request information regarding how your personal data is being used.
• Lodge a complaint with the relevant regulatory authority.

To exercise any of these rights, please contact us at info@bespokeandberyl.com.

Our website and services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

If we become aware that such information has been provided, we will take reasonable steps to remove it.

We take reasonable technical, organizational, and physical measures to protect your information, including:

• Secure, encrypted website connections.
• Trusted payment processing providers.
• Restricted access to personal information.
• Carefully selected third-party service providers.

While no system can guarantee absolute security, protecting your privacy remains extremely important to us, and we continuously review our practices to maintain appropriate safeguards.

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

Any updates will be published on this page, and the "Last updated" date at the top of this policy will indicate the latest revision. Where appropriate, significant changes will be communicated directly to our clients.