Terms & Conditions

Bespoke & Beryl ("we", "us", "our") is an independent fine jewellery studio serving clients internationally.

These Terms & Conditions govern your use of our website and the purchase of products and services from us. By using our website or placing an order, you agree to be bound by these Terms.

If you have any questions, please contact us at info@bespokeandberyl.com.

Prices may be displayed in different currencies depending on your location and are inclusive of applicable taxes where required by law.

Every effort is made to accurately represent our jewellery, gemstones and precious metals. However, slight variations in colour, stone characteristics, metal finish and hand-finished details are natural and form part of the uniqueness of each piece.

We reserve the right to correct any pricing, typographical or descriptive errors. Should an error occur, we will contact you before proceeding with your order.

Personalisd quotations remain valid only for the period stated on the quotation.

Quotations provided by Bespoke & Beryl, whether by email, WhatsApp or any other written communication, constitute an invitation to place an order.

An order is accepted, and a binding agreement is formed, once the required deposit or full payment (where applicable) has been received and cleared.

By making payment, the client confirms that they have reviewed and accepted the quotation, design specifications, pricing, production timelines and these Terms & Conditions.

We reserve the right to refuse or cancel an order before payment has been received where:

• A product becomes unavailable.
• Pricing or descriptive errors have occurred.
• Fraudulent or suspicious activity is suspected.
• Payment authorisation cannot be obtained.

Bespoke, made-to-order, personalisd, engraved and resized pieces require a non-refundable deposit before work begins.

The following will be confirmed in writing before production commences:

• Design approvals
• Stone selections
• Metal specifications
• Final quotation
• Estimated production timeline

Production timelines are estimates provided in good faith and may occasionally vary due to gemstone sourcing, manufacturing requirements or circumstances beyond our reasonable control.

Once a bespoke design has been approved and the required deposit has been received, production will commence. From this point, cancellations, refunds or design changes may not be possible.

We are pleased to work with client-supplied gemstones and heirloom jewellery where appropriate.

However:

• Clients are responsible for arranging appropriate insurance while items are in transit to and from our studio.
• We cannot guarantee the authenticity, structural integrity, condition or value of client-supplied items until they have been professionally assessed.
• Heirloom and previously worn jewellery may contain hidden weaknesses or damage that cannot be identified before work begins.

While every reasonable care is taken, Bespoke & Beryl accepts no liability for damage, stone loss or breakage resulting from pre-existing wear, hidden defects, previous repairs or the inherent condition of client-supplied jewellery.

By instructing us to work on heirloom or previously worn pieces, you acknowledge and accept these risks.

We accept approved payment methods, including major debit and credit cards, electronic bank transfers and authorised payment providers.

All payments are processed securely through trusted third-party providers. We do not store your full card details.

Ownership of any jewellery remains with Bespoke & Beryl until full payment has been received and cleared.

Shipping, customs, returns and refunds are governed by our separate Shipping Policy and Refund & Returns Policy, which form part of these Terms & Conditions.

International customers remain responsible for any import duties, VAT, customs fees, taxes or other charges imposed by their destination country.

Risk in the jewellery passes to the customer upon successful delivery to the nominated delivery address.

Our jewellery is covered against manufacturing defects for a period of six (6) months from the date of delivery.

This warranty does not cover:

• Normal wear and tear
• Scratches or cosmetic damage
• Accidental damage
• Stone loss resulting from impact or misuse
• Improper care or maintenance
• Damage caused by chemicals or harsh environments
• Work carried out by another jeweller
• Damage resulting from unauthorised resizing, repair or modification

Professional jewellery care services, including cleaning, polishing, rhodium plating, resizing and repairs, are available at an additional cost. Pricing is provided following assessment of each individual piece.

All content appearing on this website, including text, photographs, graphics, CAD renders, illustrations, designs, trademarks, logos and the Bespoke & Beryl name, remains the intellectual property of Bespoke & Beryl or its licensors.

No content may be copied, reproduced, distributed, modified or used without our prior written consent.

Custom designs, sketches, CAD renders and creative concepts developed during the bespoke design process remain the intellectual property of Bespoke & Beryl unless otherwise agreed in writing.

To the fullest extent permitted by applicable law, our total liability in relation to any order shall not exceed the amount paid for that specific order.

We shall not be liable for:

• Indirect or consequential loss
• Delays caused by third-party couriers
• Customs delays or import restrictions
• Events beyond our reasonable control
• Loss or damage arising from inaccurate information supplied by the customer

Nothing within these Terms excludes or limits any rights that cannot legally be excluded under applicable consumer protection legislation.

We shall not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Industrial action
• Transportation disruptions
• Government restrictions
• Supply chain interruptions
• Public health emergencies
• Acts of war, terrorism or civil unrest

Where such circumstances arise, we will communicate any anticipated delays as soon as reasonably practicable.

For customers resident in the United Kingdom, these Terms & Conditions shall be governed by the laws of England and Wales, including the Consumer Rights Act 2015 and any other applicable consumer protection legislation.

For customers resident in South Africa, these Terms & Conditions shall be governed by the laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008 and any other applicable legislation.

For customers in all other jurisdictions, these Terms shall be governed by the applicable laws of the jurisdiction in which the transaction takes place, together with any mandatory consumer protection legislation that applies.

Nothing contained within these Terms limits or excludes any statutory rights available to consumers under applicable law.

If you have any questions regarding these Terms & Conditions, please contact us:

Bespoke & Beryl
Email: info@bespokeandberyl.com