Refund & Returns Policy

Ready-to-wear pieces purchased online may be returned for a refund, store credit, or exchange within 14 days of delivery, provided that the piece is:

• Unworn and in its original, undamaged condition.
• Returned with all original packaging, certificates, and accompanying documentation.
• Not personalisd, engraved, resized, or otherwise altered.

Items that do not meet these requirements may not be eligible for return.

Bespoke pieces—including custom designs, engagement rings created to your specifications, personalisd engravings, made-to-order items, and resized pieces—are considered final sale and cannot be returned, exchanged, or refunded except in the event of a verified manufacturing fault.

This policy applies to goods produced specifically to a client's requirements and is intended to comply with applicable consumer protection legislation relating to customisd products.

Deposits paid toward bespoke pieces are non-refundable once work has commenced, stones have been sourced or secured, or design services have been provided.

If your piece arrives damaged or develops a manufacturing defect within six (6) months of delivery, we will assess the issue and, where appropriate, repair or replace the item at no additional cost.

Please notify us within 7 days of discovering the issue, providing your order number and clear photographs of the concern.

This warranty does not cover:

• General wear and tear.
• Scratches, dents, or cosmetic damage resulting from normal use.
• Accidental damage or impact.
• Loss of stones caused by wear, impact, or improper care.
• Improper use, misuse, or neglect.
• Exposure to harsh chemicals or unsuitable conditions.
• Unauthorised repairs, resizing, or alterations carried out by another jeweller.

To request a return, please email info@bespokeandberyl.com with:

• Your order number.
• The item(s) you wish to return.
• The reason for your return request.

We aim to respond within two (2) business days with further instructions.

Please do not send jewellery back without prior authorisation. Uninsured, unauthorised, or incorrectly packaged returns remain the responsibility of the sender.

We strongly recommend using a fully insured and trackable shipping service for all returns.

Once your return has been received, inspected, and approved, refunds will be processed to the original payment method within 10 business days.

Please note that financial institutions may require additional processing time before funds appear in your account.

The following costs are non-refundable:

• Shipping charges included within your order.
• Customs duties, VAT, taxes, and import fees.
• Resizing fees.
• Engraving and personalisation charges.
• Deposits for bespoke pieces where work has commenced.

Refunds may be withheld if returned items are found to be worn, altered, damaged, or incomplete.

We offer one complimentary resize within 60 days of delivery on eligible ready-to-wear rings, up to two sizes larger or smaller.

After this period, resizing and repair services are available at an additional cost.

Certain designs—including eternity bands, tension settings, and intricate bespoke designs—cannot be resized. We will always advise you of any limitations before purchase.

Items marked as sale, clearance, or final sale are not eligible for refund.

Store credit or exchanges may be offered at our discretion where appropriate.

This does not affect any statutory rights that may apply under consumer protection legislation.

International customers are responsible for any import duties, taxes, VAT, customs charges, or local fees imposed by their destination country.

These charges are not refundable by Bespoke & Beryl, including in cases where an order is returned or refused.

Customers are responsible for ensuring that returned items comply with their local customs regulations and are appropriately insured during transit.

We're always happy to help.

If you have any questions regarding returns, exchanges, repairs, or aftercare services, please contact:

Bespoke & Beryl
info@bespokeandberyl.com

We aim to respond to all enquiries as promptly as possible.