Shipping Policy

Made-to-order, engraved, bespoke, and engagement ring pieces are typically completed within approximately 4 weeks from final design approval, unless otherwise stated within your personalisd quotation or communication with you directly.

Specially sourced gemstones, custom-cut stones, or particularly intricate designs may require additional time. Should any delays arise, we will keep you informed throughout the process.

Delivery estimates begin once your order has been dispatched and do not include customs processing times, public holidays, or delays beyond our control.

Shipping costs are included within your personalisd quotation based on your delivery destination and include fully tracked and insured delivery.

The following delivery timeframes are estimates only and begin once your order has been dispatched:

• United Kingdom — estimated 1–10 business days.
• Europe — estimated 3–7 business days.
• United States & Canada — estimated 3–7 business days.
• South Africa — estimated 2–5 business days.
• Rest of the World — estimated 5–10 business days.

Please note that delivery times may vary depending on customs processing, local courier services, weather conditions, public holidays, and other circumstances beyond our reasonable control.

Every shipment is fully insured for its replacement value while in transit and remains insured until it has been successfully delivered to the designated delivery address.

For the security of your piece, delivery will require either:

• A signature upon receipt; or
• A secure delivery PIN or verification code sent directly to the recipient, which must be provided to the courier before the parcel can be released.

Please ensure that someone is available to receive the parcel and complete any required verification procedures.

International orders only: Import duties, VAT, customs charges, and any other local fees imposed by the destination country are the responsibility of the recipient.

These charges:

• Are determined by your local customs authority.
• Are not included within your personalisd quotation.
• Must be settled before your parcel can be released for delivery.

All international shipments are declared at their full value as required by law.

Customers are responsible for ensuring that the items ordered comply with the import regulations and restrictions of their destination country.

Please ensure that your delivery information is correct before confirming your order.

Changes to delivery addresses are only possible prior to dispatch.

If you need to amend your details, please contact us as soon as possible:

info@bespokeandberyl.com
+27 67 288 0854 (South Africa)
+44 7552 079798 (United Kingdom)

Once an order has been dispatched, we are unable to alter the delivery address.

In the unlikely event that a shipment is delayed or lost in transit, we will work closely with the courier provider to investigate and resolve the matter as quickly as possible.

Any replacement, store credit, or refund will be subject to the courier's insurance process and confirmation of the claim.

Please note that bespoke, personalisd, and made-to-order pieces may require additional production time if a replacement is necessary.

Every Bespoke & Beryl order is carefully prepared and presented in our signature packaging.

Your jewellery is securely packaged to ensure safe transit and arrives ready for gifting or safekeeping.

Each order includes:

• Signature Bespoke & Beryl presentation packaging.
• Protective wrapping for secure transportation.
• Relevant certificates and accompanying documentation where applicable.